1.1 USC-Guide is a private for profit consulting organization and in no way associated with the USA Government.
1.2 These terms and conditions are an agreement between you, the client, and us, the company, USC-Guide.
1.3 This website is owned and operated by USC-Guide.
1.4 These terms and conditions govern all activity with the company and any use of the website or services offered by USC-Guide. Use of the website or any services constitutes acceptance of these terms and conditions.
1.5 Any change to the terms and conditions must be in writing and posted on this site. No verbal agreement or writing that has not been posted on this site can override the terms and conditions as set out here.
1.6 Other sections of the site, which set out our relationship are incorporated into these terms and conditions. This will be indicated by a link to these sections and are considered contained in the Terms and Conditions.
1.7 This is a legal and binding contract. This is the only and the full agreement between the parties. Any modification not compliant with these terms and conditions must be clearly signed by both parties, and stated to modify the terms and conditions.
2.1 The Consultancy agrees to provide information and guidance regarding the US green card application process to the Client. This includes but is not limited to: explaining eligibility criteria and requirements, assisting in form completion.offering general advice on the process.
2.2 The company will charge the client fees for its services and for the use of the website. Any upgrade to the program, or other fees remain solely the obligation of the client.
2.3 Other ancillary services by the company or by third parties may be offered to the client by the company. These services entail a separate fee, and this will be indicated at the time of purchase of said services.
2.4 We are not affiliated with the U.S. Government or any government agency. We offer consultant services for a variety of immigration programs. We share our knowledge and experience and help you submit your requests in the best way possible. Some of our services require fees and some are for free. You can also visit the U.S government website and learn about your immigration services for free.
3.1 The Company is experienced and competent in the performance of its obligations. The company will act in good faith and with due diligence and care.
3.2 The company will take precautions to guard the client’s personal information. The company follows GDPR protocols to protect the client’s information from disclosure to anyone not connected to the company, except the authorized legal representatives, as stated elsewhere in the terms and conditions.
3.3 Until the file passes to the representative which is only after an engagement agreement is fully signed, the client is solely contracted with the company. There is no relationship between the client and the representative until such a retainer is signed.
3.4 The company cannot give any guarantee or warranty of acceptance. Only the US Government can approve applications.
3.5 The company shall not be responsible for any liability, expense or loss suffered by the client, which is alleged to be attributed to the access and use of the website, or any information contained on the website.
4.1 The client states that he has full legal capacity to enter into this contract, including being of legal age and full capacity.
4.2 The Client agrees to pay the Consultancy the agreed-upon fee for the services provided. Payment details will be specified in the attached invoice.
4.3 The client warrants and guarantees that all information submitted by the client, verbal or online, will be honest and accurate.
4.4 The client acknowledges and agrees that the immigration representative working with the company will have access to all the personal information of the client that is placed on the website.
4.5 The client understands and agrees that the operation of the company is reliant on many factors outside of the control of the company, including electricity outages, internet problems, acts of war, acts of God, and other activities that are not arising because of the company's actions. The company is not liable to the client for any actual or potential loss resulting from such extraordinary events.
4.6 The client agrees to the use of electronic signatures as being fully compliant.
4.7 The client agrees to the use of email and telephone as valid communication and service of notices.
4.8 The client hereby waives any right to original signatures or delivery, required or not by any jurisdiction.
5.1 All materials and methods of USC-Guide are copyrighted to the company. This includes all intellectual property, trademarks, patents and other proprietary property rights.
5.2 No use may be made of the information or contents without written consent by the owner of the materials and methods.
5.3 No copy may be made or distributed to anyone else.
5.4 We may change or modify the site at any point in time. This is our right to do so without notice. We are not liable for any changes to the site.
5.5 The client agrees that he has been granted a non-exclusive and non-assignable limited license to use the site and materials for the purpose stated of applying to immigrate to the USA only. There is no right conveyed to any other use or tampering with the site or coding thereof.
5.6 The site is provided on an as is and as available basis.
6.1 Privacy Policy is available here.
7.1 Cookie Policy is available here.
8.1 Any refund request must be made within 5 days of purchase of the assessment or visa program.
8.2 If the profile has been completed and then, despite any outcome, the refund will not be granted.
8.3 If the file has been sent to the representative for processing then the refund will not be granted.
8.4 In the event of submission of your file to the government and the refusal by the government to approve the file, no refund is available.
8.5 If deceptive documents have been submitted, then no refund is available.
8.6 All Refunds are subjected to review and approval of Company`s Legal and Finance departments, unless clearly stated otherwise in the Terms & Conditions.
9.1 The company may terminate this contract for breach of the Terms and Conditions, or for any other reason that the company determines is necessary.
9.2 The client may terminate this contract for breach of the Terms and Conditions, or for any other reason that the client determines is necessary.
9.3 Written notice is required to terminate the contract. Such notice shall be by email.
9.4 All obligations and these Terms and Conditions survive the termination of the contract.
10.1 The Company has the right to modify in any way sections of these Terms and Conditions, at its sole discretion.
10.2 Such modification shall be effected by publishing changes online to these Terms and Conditions.
10.3 Modifications are effective immediately upon posting to the website.
10.4 The modifications may be made at any time and without prior notice. Continuing to use the website and services of the company constitutes acceptance of any modifications made.
10.5 The client is responsible to check from time to time for changes that may affect him.
11.1 If there are any disagreements or issues, the client shall give the company notice and agree to enter into negotiations for the period of at least 45 days to resolve these disputes. If the problem is not resolved then either party can resort to arbitration.
12.1 For any complaints, compliments, issues or solutions, the company can be contacted at any time by emailing support@ugc-guide.com.